Privacy Policy

1. Introduction

This Privacy Policy applies to all personal information collected by hore55 through our website at https://hore55.cam, mobile applications, and any other digital platforms where hore55 services are offered. hore55 operates as an internationally licensed online betting platform serving players in Indonesia and other permitted jurisdictions.

We recognize the importance of privacy and are committed to handling your personal information responsibly and in accordance with applicable data protection laws. This policy describes our practices regarding the collection, use, storage, and disclosure of personal information in a transparent manner.

By creating an account on hore55, depositing funds, placing bets, or otherwise using our services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal information as described herein.

2. Information We Collect

2.1 Information You Provide Directly

When you register for a hore55 account, we collect the following personal information that you provide directly:

• Identity Information: Full legal name, date of birth, nationality, gender, and government-issued identification number (Indonesian KTP or other national ID).
• Contact Information: Email address, mobile phone number, residential address, and postal code.
• Financial Information: Bank account details, payment card information (processed securely through encrypted payment gateways), transaction history, deposit amounts, withdrawal amounts, and betting activity.
• Account Credentials: Username, password (stored in encrypted form), and security questions/answers.
• Verification Documents: Copies of identification documents, proof of address (utility bills or bank statements), and selfie photographs submitted for KYC (Know Your Customer) verification purposes.

2.2 Information Collected Automatically

When you access and use hore55 services, we automatically collect certain technical and usage information:

• Device Information: IP address, device type, operating system, browser type and version, screen resolution, device identifiers, and mobile network information.
• Usage Data: Pages visited, games played, bets placed, time spent on platform, clickstream data, search queries, and interaction patterns.
• Location Data: General geographic location derived from your IP address to ensure compliance with jurisdictional restrictions.
• Cookies and Similar Technologies: Data collected through cookies, web beacons, and similar tracking technologies (see Section 8 for details).

2.3 Information from Third Parties

We may receive information about you from third-party sources including:

• Payment processors and financial institutions when you make deposits or withdrawals.
• Identity verification services that confirm your age, identity, and address details.
• Fraud prevention and security services that help us detect and prevent fraudulent activity.
• Marketing analytics providers (if you interact with our marketing campaigns).

3. How We Use Your Information

hore55 collects and processes your personal information for the following legitimate purposes:

3.1 Account Management and Service Delivery

• To create and maintain your hore55 account.
• To verify your identity and comply with legal age requirements (21+ restriction).
• To process deposits, withdrawals, and other financial transactions.
• To provide customer support and respond to your inquiries.
• To enable you to place bets, play games, and access platform features.

3.2 Legal and Regulatory Compliance

• To comply with Know Your Customer (KYC) and Anti-Money Laundering (AML) regulations.
• To meet licensing requirements imposed by our gaming regulators.
• To prevent underage gambling and enforce our 21+ age restriction.
• To detect and prevent fraud, money laundering, and other illegal activities.
• To respond to legal requests from law enforcement or regulatory authorities.

3.3 Security and Fraud Prevention

• To monitor account activity for suspicious or fraudulent behavior.
• To protect against unauthorized access, hacking, and security breaches.
• To enforce our Terms and Conditions and detect violations.
• To investigate disputes and resolve conflicts between players.

3.4 Platform Improvement and Analytics

• To analyze user behavior and improve platform usability.
• To develop new features, games, and services based on player preferences.
• To conduct market research and understand betting trends in Indonesia.
• To test and optimize website performance, loading speeds, and mobile responsiveness.

3.5 Marketing and Communications

• To send you promotional offers, bonuses, and special deals (with your consent).
• To notify you about platform updates, new games, and important announcements.
• To conduct customer satisfaction surveys and gather feedback.
• To personalize your experience by showing relevant game recommendations.

You may opt out of marketing communications at any time by adjusting your account preferences or contacting customer support.

4. Information Sharing and Disclosure

hore55 does not sell your personal information to third parties. However, we may share your information with the following categories of recipients for legitimate business purposes:

4.1 Service Providers

We share personal information with trusted third-party service providers who assist us in operating our platform:

• Payment Processors: To process deposits and withdrawals via Indonesian banks (BCA, BRI, BNI, Mandiri) and e-wallets (OVO, DANA, GoPay).
• Identity Verification Providers: To verify your age, identity, and address during KYC procedures.
• Game Providers: To deliver live casino games, slot machines, and sports betting feeds.
• Cloud Hosting Services: To store and secure data on secure servers.
• Customer Support Platforms: To provide live chat, email, and WhatsApp support services.

All service providers are contractually obligated to protect your information and may only use it for the specific purposes we authorize.

4.2 Legal and Regulatory Authorities

We may disclose your information to law enforcement, regulators, courts, or government agencies if required by law or if we believe disclosure is necessary to:

• Comply with legal obligations, court orders, or regulatory requests.
• Enforce our Terms and Conditions or investigate violations.
• Protect the rights, property, or safety of hore55, our players, or the public.
• Prevent or investigate fraud, money laundering, or other illegal activities.

4.3 Business Transfers

In the event that hore55 undergoes a merger, acquisition, reorganization, or sale of assets, your personal information may be transferred to the successor entity as part of the transaction. You will be notified via email or prominent notice on our website before your information is transferred and becomes subject to a different privacy policy.

5. Data Security Measures

hore55 takes data security seriously and implements industry-standard measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction:

Security Measure	Description
SSL/TLS Encryption	256-bit SSL encryption protects all data transmitted between your device and our servers, including login credentials and financial transactions.
Secure Data Storage	Personal data is stored on secure servers with restricted physical and digital access. Passwords are hashed and never stored in plain text.
Firewall Protection	Advanced firewall systems protect our infrastructure from external attacks and unauthorized intrusions.
Regular Security Audits	We conduct regular security audits and vulnerability assessments to identify and address potential threats.
Employee Training	All hore55 employees undergo data protection training and are bound by confidentiality agreements.
Two-Factor Authentication	Optional two-factor authentication (2FA) is available to add an extra layer of security to your account.

While we implement robust security measures, no method of transmission over the internet or electronic storage is 100% secure. You are responsible for maintaining the confidentiality of your account credentials and should contact us immediately if you suspect unauthorized access to your account.

6. Data Retention

hore55 retains your personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law.

6.1 Active Accounts

While your account remains active, we retain all personal information, transaction history, and betting records to provide ongoing service and comply with regulatory requirements.

6.2 Closed Accounts

If you close your hore55 account, we will retain certain information for a minimum of seven years after account closure to comply with financial regulations, tax laws, and anti-money-laundering requirements. This includes identity documents, transaction records, and betting history. After the retention period, personal data will be securely deleted or anonymized.

6.3 Legal Obligations

We may retain personal information beyond the standard retention period if required to comply with legal obligations, resolve disputes, enforce agreements, or defend legal claims.

7. Your Privacy Rights

As a hore55 player, you have the following rights regarding your personal information:

• Right to Access: You have the right to request a copy of the personal information we hold about you. You can access most of your personal data directly through your account dashboard.
• Right to Rectification: If any of your personal information is inaccurate or incomplete, you have the right to request corrections. You can update most information through your account settings.
• Right to Erasure (Right to be Forgotten): You may request deletion of your personal data, subject to legal retention obligations. We cannot delete information required for regulatory compliance or legal purposes.
• Right to Data Portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format.
• Right to Object: You may object to certain types of data processing, including marketing communications. You can opt out of marketing emails at any time.
• Right to Restrict Processing: In certain circumstances, you may request that we restrict how we process your personal information.
• Right to Withdraw Consent: Where processing is based on your consent, you have the right to withdraw that consent at any time.

To exercise any of these rights, please contact our Data Protection Officer via email or live chat. We will respond to your request within 30 days. Please note that we may need to verify your identity before processing certain requests.

8. Cookies and Tracking Technologies

hore55 uses cookies, web beacons, and similar tracking technologies to enhance your experience on our platform.

8.1 What Are Cookies?

Cookies are small text files stored on your device when you visit our website. They help us remember your preferences, keep you logged in, and analyze how you use our platform.

8.2 Types of Cookies We Use

• Essential Cookies: Required for basic platform functionality, including login, security, and payment processing. These cannot be disabled.
• Performance Cookies: Collect anonymous data about how visitors use our website to help us improve performance and user experience.
• Functional Cookies: Remember your preferences such as language settings, preferred odds format, and favorite games.
• Marketing Cookies: Track your interactions with our marketing campaigns and help us deliver personalized promotions.

8.3 Managing Cookies

You can control and manage cookies through your browser settings. However, disabling essential cookies may prevent you from accessing certain features of the hore55 platform. Most browsers allow you to block third-party cookies while still accepting first-party cookies.

9. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or how hore55 handles your personal information, please contact us:

We are committed to resolving any privacy concerns you may have. If you are not satisfied with our response, you have the right to lodge a complaint with the data protection authority in your jurisdiction.